Planet

In 2009, we commissioned an environmental assessment of our operations spanning all phases of the life cycle, from raw material extraction to production and disposal, focusing mainly on our carbon footprint. The study identified our most significant environmental impacts and serves as the foundation for our new environmental sustainability strategy.

We aim to reduce environmental impacts through a number of key priorities across 4 main areas:

• Sourcing of sustainable natural resources such as paper, palm oil and other ingredients
• Reducing CO2 and other greenhouse gas emissions
• Reducing water consumption and emissions to water
• Minimising waste throughout the supply chain

We are now rolling out a series of improvements designed to embed environmental sustainability principles into the DNA of our business.

Organisation

Our environmental sustainability strategy is overseen by the Chief Executive Officer and Board of Directors. It will be regularly updated, with new commitments added and existing standards raised. Our goal is one of continuous improvement, informed by a range of external stakeholders and partners.

During 2009, a Senior Advisor on Environmental Sustainability, reporting directly to the CEO, was recruited to design and implement the sustainability strategy. Moving forward, the responsibility of fulfilling our ambitious commitments will sit firmly within every part of the organisation. We are also exploring exciting new ways to engage employees as well as 3.6 million consultants globally on these crucial issues.